Frequently Asked Questions

FAQs

Are your onesies unisex?

Yes! All our onesies are unisex. However, we have still gone ahead to create separate section for men and women based on our past customer’s experience and order history. Feel free to order any onesies

What is your shipping policy?

Our shipping policy is mentioned on the separate page linked in the footer. We offer worldwide free shipping or paid shipping. Expect your order to be processed within 24-48 hours. As per the standard practice, we email all customers to confirm their shipping address. Onesiespro.com should not be held accountable for shipping-related delays that are the fault of the courier/shipping company.

Total time: Processing time + Delivery time

Delivery time varies from country to country. We ship to USA/Canada within 10-15 business days. In case, if you wish to get the product early, you can speak to our customer care executives for alternate arrangements

Delivery to worldwide location could take 15-25 business days depending on the location.

Do you offer wholesale discount?

Yes! In case, if you wish to order more than 5 items, we can provide you a good discount. Additionally, if you are interested in joining us as a wholesale partner, you are more than welcome to email us at info@onesiespro.com

Do you offer customized onesies?

You betcha, we do! Customized onesies are available. However, please understand that creating onesies from scratch can take additional 5-10 business days depending on the season. Feel free to speak to our sales department at sales@onesiespro.com or use chat option.

I haven't received any email after order. What's going on?

Pfff. Don’t worry. Oftentimes, emails end up in the spam folder. Please check your spam folder in case if you do not see our email immediately within 5 minutes of the order.

There are multiple reasons this could happen. In case, if you have entered a wrong email, our emails could lend/bounce in the wrong email box.

You can always email us at sales@onesiespro.com for the status of your order.

Do you offer refund?

We do offer a refund. Our refund policy is mention in a separate section found in the footer of the website. All refund related queries can be sent to refunds@onesiespro.com

Where do you ship the products from?

We have a partnership with several merchants, manufacturers, and wholesalers worldwide. In a nutshell, your product is shipped from any of the following locations depending on the availability

  • China
  • USA
  • Canada

Major of the products are shipped from the China warehouse. This is the reason why our products are cheaper than any other online shop.