At OnesiesPro.com we have the best refund policy if you got any faulty product or if the product was not delivered as per your order placed. Here are few terms and conditions for the refund.

Faulty Product

Standard warranty period is 5 days for a faulty product.

We will provide a replacement or a store credit in such a scenario. You need to notify us in a timely manner at refunds@onesiespro.com or info@onesiespro.com

We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above timeframe.

Replacements are not given for damaged packaging, we can only replace goods that are faulty on arrival.

Please notify us as soon as possible if you believe there is an issue, so we can resolve it for you!

Incorrect Items

If you have received an incorrect item please contact “orders@onesiespro.com” within 48 hours of the receipt of the product.

  • We will dispatch the new item at no additional cost
  • Additional shipping cost will be credited as a store credit to make up for a loss of a “reverse” shipping.

It is mandatory for a customer to provide us with a picture of an incorrect item so we can process it from our end. It is also necessary to pack and ship the item back to us. Upon receipt of the “incorrect item”, we will send you a new item.

In the worst case scenario, OnesiesPro will provide a full refund.

Exclusions

For the following conditions, we do not accept return/ refund request

We cannot accept returns for

  • Customized items specially made for you
  • Bulk orders that we have specially ordered in from our suppliers at your request.
  • Items that have been damaged by makeup when trying on – please remove your makeup first!
  • Items that have been altered in any way.
  • Items that are worn or dirty or torn

Change of Order Details

All the orders and refund related queries should be emailed to the following email addresses

Order: orders@onesiespro.com

Refund: refunds@onesiespro.com